Return and Refund Policy
We want you to be completely satisfied with your purchase from Peura Opticals. If for any reason you are not satisfied, please read our Return and Refund Policy below.
1. Returns
- 1. You have 3 days from the date of delivery to return an item for a refund or exchange.
- 2. The item must be unused, in its original condition, and in the original packaging.
- 3. Non-returnable items include Acetate and metal frames.
2. Refunds
- 1. Once we receive your return, we will credit the refund to your original payment method within 5 to 6 business days.
- 2. Shipping fees are non-refundable, except in the case of damaged or incorrect items.
3. Exchanges
If you wish to exchange an item for a different size, color, or model, please contact us within 3 days of receiving your order. We will guide you through the exchange process.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at peurainfo@peuraopticals.com, and we will provide a prepaid return label and a full refund or replacement.
If any damaged / defective / replacement / Exchange products are approved, then it will be checked and will be delivered within 21 days
5. How to Return an Item
- 1. Contact us at peurainfo@peuraopticals.com to request a return authorization and return instructions.
- 2. Please include your order number and the reason for the return.
- 3. For further questions or assistance, please contact us at peurainfo@peuraopticals.com.